INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How long does it take to process my order?

All orders are processed within 10 business days. Processing times may vary depending on product availability and order quantity.

2. Do you ship internationally?

Yes. Santoline offers nationwide delivery in Qatar and worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your location.

3. How will I know if my order is confirmed?

You will receive an order confirmation email once your payment is successfully processed. Please make sure your contact details are entered correctly at checkout.

4. What payment methods do you accept?

We accept advance payments through the available secure payment methods listed at checkout. Your order will not be processed until payment is confirmed.

5. Can I return or exchange an item?

No, we do not accept returns or exchanges.
Exceptions apply only if:

  • The product has a manufacturing defect, or

  • There is an error in your order.

If this happens, please contact us within 24 hours of receiving your order.

6. Will I receive the exact product shown in the picture?

Yes. All products are displayed to reflect their true design, color, and quality. Slight variations may occur due to lighting or device screen settings.

7. What happens if an item is out of stock?

Some items may be restocked, while others are limited edition. You can contact us directly for updates on specific products.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS